Simple, Transparent Pricing
Try any plan for free, no credit card required.
2 months off 🎁 on the Annual Plan
Engage
Turn feedback into your competitive edge
- Unlimited review sources
- Unlimited advanced widgets*
- 1 business location
- 1 user account
- No RepuVibe branding
- 20 review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- Email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
Grow
Take your reputation to new heights
- Unlimited review sources
- Unlimited advanced widgets*
- 1 business location
- 1 user account
- No RepuVibe branding
- Unlimited review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- 500 email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
Elevate
Lead the Market with Deep Customer Understanding
- Unlimited review sources
- Unlimited advanced widgets*
- 5 business location
- 10 user account
- No RepuVibe branding
- Unlimited review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- 5000 email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
2 months off 🎁 on the Annual Plan
Engage
Turn feedback into your competitive edge
- Unlimited review sources
- Unlimited advanced widgets*
- 1 business location
- 1 user account
- No RepuVibe branding
- 20 review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- Email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
Grow
Take your reputation to new heights
- Unlimited review sources
- Unlimited advanced widgets*
- 1 business location
- 1 user account
- No RepuVibe branding
- Unlimited review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- 500 email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
Elevate
Lead the Market with Deep Customer Understanding
- Unlimited review sources
- Unlimited advanced widgets*
- 5 business location
- 10 user account
- No RepuVibe branding
- Unlimited review collection forms
- Advanced review management tools*
- AI-powered review responses
- Review request campaigns*
- 5000 email review invites
- Custom email sender
- SMS review invites*
- API & Webhook access
SEO-optimized review excerpts, sorting of displayed reviews, and custom CSS.
Export all reviews, hide reviews, tag reviews, and sentiment analysis of reviews.
Easily invite customers to review via email and SMS, helping you automatically gather more feedback from customers.
Please go to the settings to add a sending method. We support Twillio, Telnyx, Clickatell, Amazon SNS, Vonage/Nexmo, Sms77, DroidSend, and httpSMS.
OR, Choose Free Plan
$0/month
- Your Reputation at a GlanceMonitor your scores, top review sites, and latest feedback as customer reviews grow over time.
- Simple review display widgetChoose from a variety of ways to display your reviews
- 3 review collection formsShare a link or use a QR code to invite customer reviews
- Connect to Popular Review SitesLink up to 3 sites like Google and Facebook
- Turn Reviews into Shareable ImagesCreate eye-catching social media posts from your best reviews
- Custom Review SourcesAdd reviews or import reviews from a CSV file manually
FAQ
Frequently Asked Questions
Your guide to understanding everything with ease
We offer a 14-day free trial, allowing you to experience all the features of any paid plan (excluding email). Please note that if you choose the free plan, you will no longer be eligible for the 14-day trial.
We accept payments through Stripe, allowing you to securely make payments using your credit card.
Yes, we offer an annual payment option for all paid plans with 2 months off discount.
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately. If you choose to downgrade, changes will take effect in the next billing cycle.
We support major review platforms like Google, Facebook, Yelp, etc. You can find a comprehensive list of all available review sources by visiting the provided URL on our platform. This list includes popular sources like Google, Facebook, and more.
Yes, all plans support importing existing reviews from CSV files.
Custom Sources allow you to integrate review sources that are not listed in our default options.
Yes, starting from the Engage plan, you can use custom CSS to adjust the appearance of review widgets to match your website design.
Our service is suitable for various industries that need to manage online reviews, including but not limited to restaurants, hotels, retail, healthcare, professional services, etc. Our flexibility allows us to meet the needs of different industries.
Consumers understand that no brand is perfect, and a few negative reviews actually make your business appear more genuine.
We strongly recommend sending review requests to all customers to ensure your online reputation truly reflects your brand’s customer experience.
However, we do offer a “Prevent Negative Reviews” feature. This feature is designed to identify potentially negative reviews before they’re published, giving you a chance to address issues proactively. When using this feature, please note:
1. Use this feature cautiously and comply with the guidelines of each review platform.
2. The purpose of this feature is to provide better customer service, not to hide genuine customer experiences.
3. Misuse of this feature might be seen as “review gating,” which could lead to penalties from Google or other platforms, or legal and financial risks.
4.Best practice is to use this feature to identify and resolve customer issues, not to block negative reviews.
We recommend maintaining an open and honest approach when using this feature, focusing on improving customer experiences rather than trying to cover up issues.
We strongly recommend against offering incentives in exchange for reviews.
While this approach might seem appealing to get more positive reviews, it comes with inherent risks that could damage your brand in the long run.
Firstly, today’s consumers are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile, which can be detrimental to your brand.
There are several effective ways to encourage reviews:
1. Send review requests immediately after service completion
2. Make the review process simple and easy
3. Place reminders for reviews at physical locations
4. Emphasize that you value customer feedback on your website and social media
5. Respond to existing reviews to show you value customer opinions
Email credits are used to send review invitation emails. One credit is consumed per email sent. Different plans offer varying amounts of monthly email credits.
The best way to handle negative reviews is to:
1. Respond promptly
2. Maintain professionalism and empathy
3. Offer solutions to the problem
4. If possible, move the conversation to a private channel
5. After resolving the issue, consider politely asking the customer to update their review
Of course, you can purchase additional email credits at any time. Please go to the settings to make a purchase. The price is $5 per 2000 emails. The additional credits never expire but are non-refundable.
Yes, the Elevate plan offers advanced API and Webhooks access.
Generally, you can’t directly delete reviews posted by customers on third-party platforms like Google or Yelp. However, if a review violates the platform’s policies (e.g., contains inappropriate content), you can report it to the platform for potential removal. The best practice is to actively respond to negative reviews and work to resolve customer issues.
This feature uses AI to assist you in generating draft responses to reviews.
Review Sentiment Analysis automatically detects and categorizes the sentiment (positive, neutral, negative) of each review.
All plans include email support. However, the Grow and higher-tier plans offer priority support services.
If you have any questions or need assistance, please contact our support team via email.